Failed microsoft authentication

Failed microsoft authentication

If you see the error Failed Microsoft Authentication and you are sure you entered the correct details then it’s likely your Microsoft account is registered as a child account, with a date of birth under 18.

Microsoft does not allow private clients to access Microsoft user data of under 18’s however, if the age on your account is incorrect and you are over the age of 18, you can modify your date of birth on

Failed microsoft authentication

I want to request a refund

We are regrettably unable to process refunds, you must go through the platform you bought it from:

Cash / Credit / Debit Card

If you bought a map or skin pack on Minecraft using cash or a bank card you must reach out to the support team of the platform you were playing on at the time


If you purchased your content using Minecoins you can open a ticket with Mojang support to possibly receive a refund. Note: Refunds are not guaranteed, it is decided by the support team you contact. If you experience a bug in our world please let us know!