FAQ

For when you have all the questions but want the answers!

General

I want to request a refund

I want to request a refund

We are regrettably unable to process refunds, you must go through the platform you bought it from: Cash / Credit / Debit Card If you bought a map or skin pack on Minecraft using cash or a bank card you must reach out to the support team of the platform you were playing on at...

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Will you publish my Skin pack or World?

Will you publish my Skin pack or World?

Podcrash is our own team of creators and developers working on our own maps and ideas, for that reason we do not publish content from third-party teams and creators. If you are looking for a Minecraft Marketplace publisher, we highly recommend our sister company Waypoint...

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Bedrock

Java

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Cops & Robbers

Launcher

I want to add multiple Minecraft accounts

I want to add multiple Minecraft accounts

Currently, when trying to add multiple Microsoft accounts the launcher will not allow 2 or more Microsoft accounts, this is due to a bug in the launcher integration with Microsoft. We are working on a fix to this issue. This is due to be fixed in the next update

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Failed microsoft authentication

Failed microsoft authentication

If you see the error Failed Microsoft Authentication and you are sure you entered the correct details then it’s likely your Microsoft account is registered as a child account, with a date of birth under 18. Microsoft does not allow private clients to access Microsoft user data...

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Play Client