FAQ

For when you have all the questions but want the answers!

General

I want to request a refund

Apr 25, 2022 | FAQ, General

We are regrettably unable to process refunds, you must go through the platform you bought it from: Cash / Credit / Debit Card If you bought a map or skin pack on Minecraft using cash or a bank card you must reach out to the support team of the platform you were playing on at...

Will you publish my Skin pack or World?

Apr 25, 2022 | FAQ, General

Podcrash is our own team of creators and developers working on our own maps and ideas, for that reason we do not publish content from third-party teams and creators. If you are looking for a Minecraft Marketplace publisher, we highly recommend our sister company Waypoint...

Bedrock

iOS: Can’t load the .mctemplate into the game

Apr 25, 2022 | Bedrock, Cops and Robbers, FAQ

When loading in the map, you may receive the error Unknown Pack Name. If you see this, it is caused by the iOS open from files does not seem to import the map correctly. Instead, use the inbuilt discord/safari “open with Minecraft” option and it should load correctly. Cops and...

How to reset your Minecraft marketplace world

Feb 28, 2022 | Bedrock, FAQ, How to's & Guides

Introduction You may need to reset your Minecraft template when a new version releases to the Minecraft marketplace. This is typically required when a game-breaking bug is found, and an update is released. Before we begin, there are a few things you need to know and some...

Java

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Cops & Robbers

How can I install Cops and Robbers

Apr 25, 2022 | Cops and Robbers, FAQ

If you want to install Cops and Robbers onto your local Minecraft installation, you can follow our helpful guide.

How do I host a game of Cops and Robbers

Apr 25, 2022 | Cops and Robbers, FAQ

Cops and Robbers can be run on a vanilla Minecraft server. We work with Minehut to guarantee compatibility here. Our maps are also automatically installable on StickyPiston. You can view the full guide here.

Can I force end a game?

Apr 25, 2022 | Cops and Robbers, FAQ

To force end a game run the command /function crime:end

Launcher

I want to add multiple Minecraft accounts

Apr 25, 2022 | FAQ, Podcrash Launcher

Currently, when trying to add multiple Microsoft accounts the launcher will not allow 2 or more Microsoft accounts, this is due to a bug in the launcher integration with Microsoft. We are working on a fix to this issue. This is due to be fixed in the next update

I don’t own a Minecraft account, can I use the launcher?

Apr 25, 2022 | FAQ, Podcrash Launcher

No. If you want to play Minecraft, and you want to play with Podcrash Play you have to buy the game at Minecraft.net. Please note, that cracked accounts are not legitimate copies of Minecraft, and we have no intention of supporting the theft of games.

Failed microsoft authentication

Apr 25, 2022 | FAQ, Podcrash Launcher

If you see the error Failed Microsoft Authentication and you are sure you entered the correct details then it’s likely your Microsoft account is registered as a child account, with a date of birth under 18. Microsoft does not allow private clients to access Microsoft user data...